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Most technology projects fail because they automate broken work.
We fix how the work runs before anyone starts building.
Who We Are
Action Advisory is a process and organisation design consultancy. We don't build software, sell platforms, or manage IT. We fix the work before the technology goes in.
Mike Fox has over a decade in process consulting — banking, Hitachi Consulting, Auto & General — across industries from agriculture and insurance to construction and aged care. Founded Action Advisory in 2021.
Get In Touch"We don't build software, sell platforms, or manage IT. The starting point is always the same: get the process and structure right first."
How We Work
Not executives describing how things should run — the people who know what actually happens day to day.
Take a recent, ordinary piece of work from first signal to outcome. That's where structural reality shows up.
Where did it wait? Who had to approve it? Where did information get lost? Where did someone work around a gap?
Process maps, analysis, benefit calculations, and requirements — everything needed to build against a solid brief.
What We Deliver
Current state, future state, written procedures, and system and data mapping. How work actually moves — not the wall chart version.
Whether the structure supports the work or quietly works against it. Role clarity, decision rights, and where escalation is really a symptom.
The hidden cost of how things work today — time, admin burden, automation readiness, and where the real bottlenecks sit.
Time freed up, cost of current state, return on automation, growth without headcount. The case to approve the investment.
What the business needs, what connects, build/buy/configure, sequenced roadmap. The brief that tells a technology partner exactly what to build.
We don't hand over a document and disappear. We stay alongside the build team so nothing gets lost in translation.
Why Us
We do the work before the build that makes the build land — and we stay through it to make sure nothing gets lost in translation.
See the ResultsWithout process modelling: Partners automate whatever the client describes — including the workarounds, informal steps, and broken handoffs.
Without organisation design: Technology lands in a structure where nobody's clear on who owns it.
Without analysis: There's no baseline, no quantified problem, and no honest way to measure whether the investment worked.
Without a business case: Transformation gets approved on hope, and nobody can say six months later whether it delivered.
Without proper scoping: Technology decisions get driven by what vendors sell rather than what the business needs.
Industries
The problems in how work gets done show up in every industry. The methods transfer.
Partner Model
We do the work before the build — the analysis, process design, organisation design, and scoping — that gives technology Partners a solid brief to build against.
| What we produce | What it gives the Partner |
|---|---|
| Requirements specification | A build brief based on business outcomes, not guesswork |
| Written procedures with decision logic | The detailed rules that automation and AI need to work from |
| Return on automation and investment case | The business case their client needs to approve the spend |
| Who decides what, and role clarity | Ensures the technology lands in a structure where someone owns it |
| Embedded support during build | Someone who knows the design sitting alongside the build team |
Call Mike on 0468 030 999 or send a message.