Process diagnostics · Brisbane
An independent read of how your operation runs: evidenced well enough to act on, and to defend afterwards.
First we see the work: we map how it runs and measure where it slows, so the General Manager knows what to fix first. Then we fix it, the quick wins, and transform how it runs with new ways of working that stick. The fixes and the transformation are delivered under the Action Advisory banner by vetted partners matched to the job.
Every request waits 8.1 days at finance sign-off.
One step holds up the whole flow. Streamline it and the rest moves at its natural pace — the kind of change a fortnight’s diagnostic pays back many times over.
The problem
Most operations slow down somewhere no single person owns: in the handoffs, the approvals and the rework that sit between teams. Everyone has an opinion about the cause. Almost no one has a measurement.
How we work
One path, in three moves. We start by seeing the work as it really runs, fix what is slowing it down, then transform how it runs so the gains hold.
We map how the work runs, measure where it slows, and mark the biggest opportunity. The finding comes first, as a figure you can act on and defend.
The quick wins. A short, ordered set of changes, each scoped to your delegations and policy, delivered under the Action Advisory banner.
New ways of working, and the adoption that makes them stick, so the flow runs at its natural pace long after we leave. Delivered under the Action Advisory banner.
See the work · The Waypoint Diagnostic
Four steps, in order. The point is to turn the slow step from a hunch into a number you can act on, then hand you the change list that Fix and Transform run from.
We sit with the people doing the work and map the process as it runs, not as the policy describes it.
We put time and volume against each step, so waiting is visible and the slow step is a figure, not a feeling.
We show the one step that governs the pace of everything downstream, in plain view, with the cost attached.
You get a short, ordered set of changes, each scoped to your delegations and policy. From here we fix the quick wins and transform how the work runs.
Illustrative deliverable · Procure-to-pay
A current-state process model in the Action Advisory house style. Each step shows who is accountable and the systems in play, and the biggest opportunities to make it run better are marked.
Figure · Procurement approval, current state. The approval queue is where the time goes — and the clearest opportunity to make the whole flow run better.
What you get
Process diagnostics
Corporate Services Division
For the General Manager
Section 02 · Findings
The approval chain runs through four sign-offs. Two add review time without changing the outcome.
Why the findings hold up
A diagnostic is only worth having if you can act on it, and defend the decision afterwards. The Waypoint Diagnostic is built so the finding holds when it is questioned.
We name the opportunity before any fix is scoped, so the diagnostic is a read of your operation, not a pitch for the work that follows.
The opportunity is measured in time and cost, not described in adjectives. When someone asks why, the number answers for you.
The report is written to go upward: a one-page summary your executive can follow without translation, and that you can put your name to.
Fix and Transform, under our banner
The diagnostic names the finding first, independent of who delivers. From there the work is delivered under the Action Advisory banner by vetted partners matched to the job, and we stay close enough to keep it on track. Fix clears the quick wins. Transform builds the new ways of working, and the adoption that makes them stick.
The ordered change list from the diagnostic, delivered fast. Each change is scoped to your delegations and policy, so it frees up the flow without waiting on a bigger program.
Where a quick fix is not enough, we redesign how the work runs and bring your people with it, so the new way holds after the partner leaves.
Who it's for
Action Advisory works with General Managers in corporate services, shared services and operations: the people accountable for throughput who need the cause named, not another workshop.
Ways to work
We map, measure and mark what to fix in the area you choose. You get the report, the quantified findings and the ordered change list, yours to run.
The diagnostic, then we bring in a vetted partner suited to the work to make the change, and stay involved to keep it on track and measure the result.
Questions
Start here
Start with the decision you need to make, not just the symptom. Tell us the call you are weighing and who needs convincing, and we will scope a fixed-fee diagnostic that shows you what the operation says about it, within a fortnight.
Book a diagnosticOr email [email protected] · call 0468 030 999