Process diagnostics · Brisbane
An independent read of how your operation runs: evidenced well enough to act on, and to defend afterwards.
Action Advisory maps how the work runs, measures where it slows, and shows the General Manager what to fix first. When it is time to make the change, we bring in the right partner to do it.
Every request waits 8.1 days at finance sign-off.
One step holds up the whole flow. Streamline it and the rest moves at its natural pace — the kind of change a fortnight’s diagnostic pays back many times over.
The problem
Most operations slow down somewhere no single person owns: in the handoffs, the approvals and the rework that sit between teams. Everyone has an opinion about the cause. Almost no one has a measurement.
The Waypoint Diagnostic
Four steps, in order. The point is to turn the slow step from a hunch into a number you can act on.
We sit with the people doing the work and map the process as it runs, not as the policy describes it.
We put time and volume against each step, so waiting is visible and the slow step is a figure, not a feeling.
We show the one step that governs the pace of everything downstream, in plain view, with the cost attached.
You get a short, ordered set of changes, each scoped to your delegations and policy, that free up the flow.
Illustrative deliverable · Procure-to-pay
A current-state process model in the Action Advisory house style. Each step shows who is accountable and the systems in play, and the biggest opportunities to make it run better are marked.
Figure · Procurement approval, current state. The approval queue is where the time goes — and the clearest opportunity to make the whole flow run better.
What you get
Process diagnostics
Corporate Services Division
For the General Manager
Section 02 · Findings
The approval chain runs through four sign-offs. Two add review time without changing the outcome.
Why the findings hold up
A diagnostic is only worth having if you can act on it, and defend the decision afterwards. The Waypoint Diagnostic is built so the finding holds when it is questioned.
We name the opportunity before any fix or partner is chosen, so the report is a read of your operation, not the case for a solution we are selling.
The opportunity is measured in time and cost, not described in adjectives. When someone asks why, the number answers for you.
The report is written to go upward: a one-page summary your executive can follow without translation, and that you can put your name to.
From findings to fixed
The Waypoint Diagnostic ends with an ordered list of what to fix first. The work itself is delivered by a vetted partner suited to the job, not by us, and that separation is deliberate: it keeps the finding honest, because we are not recommending our own delivery. We introduce the right partner and stay close enough to keep it on track.
Who it's for
Action Advisory works with General Managers in corporate services, shared services and operations: the people accountable for throughput who need the cause named, not another workshop.
Ways to work
We map, measure and mark what to fix in the area you choose. You get the report, the quantified findings and the ordered change list, yours to run.
The diagnostic, then we bring in a vetted partner suited to the work to make the change, and stay involved to keep it on track and measure the result.
Questions
Start here
Start with the decision you need to make, not just the symptom. Tell us the call you are weighing and who needs convincing, and we will scope a fixed-fee diagnostic that shows you what the operation says about it, within a fortnight.
Book a diagnosticOr email [email protected] · call 0468 030 999